Effective 1/1/26

Epic Exteriors (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, store, and protect your information when you opt in to receive text messages from us.

1. SMS Communications Overview

By providing your phone number and opting in, you agree to receive SMS (text) messages from Epic Exteriors. These messages may include:

Appointment confirmations and reminders

Project updates and scheduling notifications

Estimate follow-ups and service communications

Customer support responses

Marketing and promotional offers (if applicable)

Message frequency may vary based on your interaction with our services.

Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

2. Information We Collect

We may collect the following personal information:

Name

Phone number

Email address

Property address / project address

Project details or service requests

3. How We Collect Information

Your information may be collected through:

Website contact forms (including quote requests)

SMS opt-in forms or checkboxes on our website

Phone calls and verbal consent

In-person interactions (job sites, events, canvassing)

Paper forms or contracts

QR code submissions

Third-party platforms such as Leap

4. How We Use Your Information

We use your personal information to:

Send SMS communications related to your inquiry or project

Provide appointment reminders and updates

Respond to customer service requests

Send promotional or marketing messages (if consent is provided)

Improve our services and customer experience

We will only send SMS messages in accordance with your consent.

5. Data Sharing and Third Parties

We do not sell your personal information.

We may share your information with trusted third parties strictly for business operations, including:

CRM and project management platforms (such as Leap)

Communication providers (SMS platforms like Twilio or similar services)

Payment processors or scheduling tools

These third parties are required to maintain the confidentiality and security of your information.

6. Data Storage and Security

Your information is stored securely using industry-standard safeguards, including:

Secure CRM systems

Encrypted communication platforms

Limited access to authorized personnel only

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or misuse.

7. Your Rights & Choices

You have the right to:

Opt out of SMS messages at any time by replying STOP

Request access to your personal data

Request corrections or updates to your information

Request deletion of your data

To make a request, contact us using the information below.

8. Contact Information

If you have questions or requests regarding your data, you can contact us at:

Epic Exteriors

📞 860-925-ROOF (7663)

🌐 EpicExteriorsCT.com

📍 Connecticut, United States

You may also contact us to:

Verify your information

Update your contact details

Request removal from our systems

9. Consent & Policy Updates

By opting into SMS communications, you agree to this Privacy Policy.

We may update this policy from time to time. Updates will be posted on our website with the revised effective date.